Services
Email marketing
Unrivalled guest services in their inbox
Start your customer journey from their very first notification, whether they’re a new guest to the hotel or returning for another stay.
Onboard guests with automated workflows
Meet objectives with a targeted approach
Encourage repeat bookings
Your digital concierge
for onboarding guests
Email marketing is a pivotal part of any customer relationship strategy, combining traditional CRM with personalised content.
Our first port of call is defining the onboarding journeys for every type of guest – whether they sign up because they’re interested, or because they’ve just booked a room.
GDPR compliant and integrated into your wider marketing where possible, we ensure your email marketing ticks the right boxes.
Connect with guests,
encourage rebooks
Once we have your automated emails in place and integrated into your CRM, it’s time to talk about your ongoing email marketing.
Your guests are bombarded with emails – so how will we ensure you stand out? At its core, content is still king.
We combine this with a targeted audience strategy, personalising comms to ensure guests only receive the right information.
The benefits
Increased engagement, higher open rates, lower bounce rates – three benefits that any email marketer can subscribe to. Pun fully intended.
For new guests, an elevated email marketing strategy allows you to onboard them and provide information at every step of their journey.
For returning guests, it allows for direct communications outside of algorithms, keeping you top of their minds for return bookings.
